WELCOME

Finivation Software offers software applications, custom development services and systems integration for the financial services market.

Our engineering, implementation and support teams consistently deliver innovative solutions for our clients both quickly and cost-effectively. We demonstrate a high level of agility with our clients as their business and technical needs evolve.

Our simple focus is on delivering high quality, well-engineered solutions that add measurable value to our clients’ business. Our strengths are in engineering, flexibility and client satisfaction. Our results, long term relationships and references speak for themselves.

Our simple focus is on delivering high quality, well-engineered solutions that add measurable value to our clients’ business. Our strengths lie in engineering, flexibility and client satisfaction. Our results, long term relationships and references speak for themselves.

We welcome the opportunity to learn more about your business to determine how we can help you achieve your objectives and increase both your dexterity and profitability in record time. For more information please contact us or call +1.212.994.7365.

 PRODUCTS

Voice Verify
  •         •  Voice biometric -based caller identity verification (MFA)
  •         •  Live agent, IVR, online banking, mobile banking integration options
  •         •  Out of band authentication for high risk transactions
  •         •  Automated password reset
Team Manager
  •         •  Manage follow up items such as customer service issues or outstanding loans
  •         •  Track stage of customer commitments and alert on related status
  •         •  Efficiently manage escalations between contact centers
  •         •  Gain insights with flexible, cube-based reporting
Facebook New Member
  •         •  Quickly establish a presence on Facebook
  •         •  Provide referral tracking and new account opening
Silence Detect
  •         •  Excess silence detection and analysis on call recordings
  •         •  Identify opportunities to shorten call times and improve service
Shout
  •         •  E-mail, SMS and voice-based alerts solution
  •         •  Efficient, web-based sign up and management
  •         •  Disaster recovery notification
IMPACT
  •         •  Web-based performance assessment for contact center agents
KnowledgeBase
  •         •  Knowledge base solution for contact center agents
  •         •  Self-service option for financial institution Web sites
  •         •  Reduces cost while increasing customer or member satisfaction
 SERVICES



Custom Application Development

Many clients treat Finivation Software as an internal development and support team that can help deliver solutions to their business units quickly and cost-effectively. Using this partnership model companies can scale up or down and focus their valuable internal engineering resources on the most strategic parts of their business.

Systems Integration

Finivation Software has unmatched integration experience in the financial services market.

Finivation Software can assist with integrating the following types of systems, applications and networks:

  •         •  Web Service - based applications
  •         •  Mainframe & proprietary systems
  •         •  EFT (ATM & Shared Branch)
  •         •  Core Data Processing Systems
Our Services
  •         •  Requirements Gathering
  •         •  Technical Design & Project Planning
  •         •  Test Plan Development & Testing
  •         •  Development
  •         •  Systems Integration
  •         •  Security Review, Scanning & Remediation
  •         •  Implementation / Deployment
  •         •  Support